Covid 19 Response Plan

Since the risk associated with COVID-19 emerged, Mobility 1st has been closely following developments through both international and Canadian public health agencies. We are taking all reasonable precautions and recommendations to ensure the ongoing health and safety of our clients, partners and employees.

We want to assure our customers that, in this time of uncertainty, our services remain open, stable and strong.

As our goal is to continue to make life accessible for everyone during this time, we’re taking the necessary steps to enhance our health and safety activities in our facilities, vehicles and in advance of entering our client residences and partner facilities. We have taken action consistent with guidance from Health Canada, as well as provincial and local authorities.

The rapidly evolving COVID-19 situation is unsettling, changing the daily life of many. There is a large degree of uncertainty and we would like you to know that the health and well-being of our customers, partners, and employees is what matters most at Mobility 1st.

What We’re Doing

Pre-Screening Protocol: Mobility 1st representatives are proactively contacting those who have upcoming appointments 24 hours in advance to better understand the risk of proceeding due to recent travel to impacted countries, direct exposure to others who have recently travelled to impacted countries or those who have been diagnosed with COVID-19, or who are experiencing flu-like symptoms themselves. Should a potential risk be identified, appointments will be rescheduled 14 business days following the pre-screening.

Store / Staff / Visitor Policy:

We have limited the staff in store to mitigate the social contact between employees and clients. Mobility 1st will limit the non-essential gathering of external partners at our facilities. Meetings will be conducted by phone/webinar until further notice and all in-store events have been cancelled and/or postponed.

If you have recently traveled out of the country, have come in contact with someone who has recently travelled out of the country or someone who has been diagnosed with COVID-19 or are experiencing any flu-like symptoms, we ask that you do not visit the store. However, we do recommend that clients and care partners attend to our location wherever possible for assessments, repairs, etc. Please call if you have any concerns about coming into the storefront.

As proper hand-washing techniques are the first line of defense against the spread of respiratory illness, Mobility 1st employees have been reminded of such techniques (e.g. wash hands thoroughly with soap and water for at least 20 seconds) and technique posters have been installed in all public areas of our facilities. Should access to soap and water not be available when not at work, employees have been advised to clean hands with a 70-90% alcohol-based hand rub.

While the cleaning of our shared spaces is scheduled regularly, we’re taking additional precautionary measures by conducting more frequent sanitizing of these areas and making antibacterial wipes and hand sanitizer available for shared use.

Equipment Cleaning & Personal Protective Equipment:

Additional supplies for infectious control have been sourced to ensure that equipment suspected to be contaminated and is returning to our facilities is bagged and tagged according to the sanitization that is required.

Additional PPE such as masks, gloves and protective coverings have been introduced for employees interacting with clients.

Self-Screening & Disclosure:

Any employee who has traveled out of the country is encouraged to follow Health Canada’s guidelines of 14 day self-isolation. All employees who are experiencing flu-like symptoms have been asked to work from home wherever possible. Employees who are experiencing a combination of fever and respiratory symptoms are also advised to contact their local health authority to receive screening via phone and disclose to Mobility 1st should they be advised to receive further testing or test positive for COVID-19.

How to Prevent the Spread of Respiratory Viruses

• Wash hands thoroughly with soap and water for at least 20 seconds when possible.
• If soap and water is unavailable, clean hands with a 70-90% alcohol-based hand rub.
• Cover mouth and nose when coughing or sneezing; if no tissue is available, then sneeze or cough into the sleeve or arm.
• Clean and disinfect objects and surfaces regularly and keep shared surface areas clean.
• Avoid physical contact when greeting, ie. handshakes, high-fives, hugs, etc.
• Maintain at least 1 metre (3 feet) of distance between yourself and anyone who is coughing or sneezing.
• If you have a fever, cough and difficulty breathing, seek medical care and stay home until symptoms resolve.

The health and well-being of our clients, partners and employees remains our highest priority. As the situation continues to evolve, we will provide further updates as new information becomes available.