Order Cancellation

At Mobility1st, we strive to ensure a seamless and secure ordering process for our valued customers. However, we understand that circumstances may arise where order cancellations are necessary. While we do our best to accommodate changes, please note that once payment has been processed, irreversible fees are incurred, limiting our ability to offer free cancellations. To provide transparency and clarity, we strictly adhere to the following cancellation policy:

  1. Cancellation Prior to SHIPPING: If you decide to cancel your order before it is shipped, but after payment processing, a cancellation fee of 6% will apply.

  2. Cancellation AFTER Shipping: In the event of a cancellation after your order has been shipped, we kindly ask you to follow our Return Policies & Procedures. Your cancellation will be treated as a return, and all applicable fees, including restocking, cancellation, and other relevant charges, will apply.

  3. Refusal at Delivery: Orders that are refused at the time of delivery will be subject to all applicable fees mentioned above, including restocking, cancellation, and other relevant charges.



We want to make your shopping experience even more enjoyable with exclusive coupon code offers. Please take note of the following guidelines for using coupon codes:

  1. Coupon Code Exclusivity: Coupon codes cannot be combined with any other offers and are applicable only to regular and sale-priced items. Discounts do not apply to items marked for sale in the “Clearance” category.

  2. Validity Duration: The validity duration of coupon codes is subject to our discretion. We reserve the right to cancel, refuse, or revoke the use of coupon codes for any reason we deem necessary, which includes terminating coupon codes with expiry dates prior to the scheduled expiration.

  3. Verification of Conditions: In certain cases, coupon code usage may be subject to specific conditions. Before applying any discounts, Mobility1st may verify whether these conditions have been met. If all requirements are not fully met, we may withhold or cancel any applied or pending discounts until the conditions are satisfied.

  4. Coupon Code Discount Excludes Taxes: Coupon code discounts are not applicable to taxes and will only apply to the eligible items’ subtotal.

  5. Limitations and No Cash Value: Each customer is limited to using one coupon code per purchase. Coupon codes hold no cash value and cannot be redeemed for cash.

We are committed to providing you with the best shopping experience, and these policies help us maintain the integrity of our processes while ensuring you receive the most from your purchases.

If you have any questions or require further clarification, please do not hesitate to contact our customer support team. We are here to assist you every step of the way.

Thank you for choosing Mobility1st, and we look forward to serving you with excellence and integrity.

Ride with Confidence and Enjoy Exclusive Savings! 🚀🎁